Conflict Resolution in the Workplace for Supervisors & Employees

Content
1 module

Difficulty
Basic

Course Length
60 mins

Instructor
Compliance Training Group

Released
4 Sep 2018

Price
$29.99

Description

In today’s workplace, conflicts arise constantly, and the inability to come to a resolution can have devastating results and often leads to violence in the workplace. Proactive communication is the key to resolving and preventing these adversities, and in a diverse work force the ability to resolve conflict in a timely and effective manner to prevent escalation is important.

Our online, self-paced 60-minute course for individual learning defines, Identifies and provides understanding on the topic of Conflict Resolution:

  • Effective vs. Ineffective ways of resolving conflict
  • What barriers exist in resolving conflict?
  • The origin of conflict and what triggers a conflict
  • Developing new ways of resolving conflict by implementing the 8 step program
  • Quizzes & final test

Objectives

  • Understand conflict and its related terms
  • Identify various factors that may contribute to conflict
  • Recognize & understand reactions to conflict, in order to better manage attitudes
  • Discover the five most commonly used conflict management styles
  • Apply appropriate conflict resolution strategies
  • Learn how to use effective anger management techniques
  • Improve communication skills & techniques
  • Develop your own conflict resolution system

Certificate

By completing/passing this course, you will attain the certificate Conflict Resolution in the Workplace Training (Certificate of Completion)

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1
Conflict Resolution
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