Conflict Resolution in the Workplace for Supervisors & Employees

In today’s workplace, conflicts arise constantly, and the inability to come to a resolution can have devastating results and often leads to violence in the workplace. Proactive communication is the key to resolving and preventing these adversities, and in a diverse work force the ability to resolve conflict in a timely and effective manner to prevent escalation is important.

Our online, self-paced 60-minute course for individual learning defines, Identifies and provides understanding on the topic of Conflict Resolution:

• Effective vs. Ineffective ways of resolving conflict
• What barriers exist in resolving conflict?
• The origin of conflict and what triggers a conflict
• Developing new ways of resolving conflict by implementing the 8 step program
• Quizzes & final test

Licensing and Terms of Use:

• Our e-Learning training courses are designed for single-learner use only. Each purchased enrollment may be used for a single individual. Upon completion, the user will be provided with a certificate of completion reflecting their name and date.
• Users are provided with 30 days from their user login activation date to complete their training. An extension period of one week can be requested at no additional charge (please contact Support).
• Buyers are granted access to their e-learning course(s) upon purchase. Therefore, e-learning courses purchased through our store are nonrefundable.

Credits Earned Upon Course Completion:

• 1.0 Professional Development Credits (PDCs) - SHRM
• 1.0 Continuing Education Units (CEUs) - HRCI