Conflict Resolution in the Workplace for Supervisors & Employees

1 module


Course Length
60 mins

Compliance Training Group



In today’s workplace, conflicts arise constantly, and the inability to come to a resolution can have devastating results and often leads to violence in the workplace. Proactive communication is the key to resolving and preventing these adversities, and in a diverse work force the ability to resolve conflict in a timely and effective manner to prevent escalation is important.

Our online, self-paced 60-minute course for individual learning defines, Identifies and provides understanding on the topic of Conflict Resolution:

  • Effective vs. Ineffective ways of resolving conflict
  • What barriers exist in resolving conflict?
  • The origin of conflict and what triggers a conflict
  • Developing new ways of resolving conflict by implementing the 8 step program
  • Quizzes & final test

Licensing and Terms of Use:

  • Our e-Learning training courses are designed for single-learner use only. Each purchased enrollment may be used for a single individual. Upon completion, the user will be provided with a certificate of completion reflecting their name and date.
  • Users are provided with 30 days from their user login activation date to complete their training. An extension period of one week can be requested at no additional charge (please contact Support).
  • Buyers are granted access to their e-learning course(s) upon purchase. Therefore, e-learning courses purchased through our store are nonrefundable.

Credits Earned Upon Course Completion:

  • 1.0 Professional Development Credits (PDCs) - SHRM
  • 1.0 Continuing Education Units (CEUs) - HRCI



  • Understand conflict and its related terms
  • Identify various factors that may contribute to conflict
  • Recognize & understand reactions to conflict, in order to better manage attitudes
  • Discover the five most commonly used conflict management styles
  • Apply appropriate conflict resolution strategies
  • Learn how to use effective anger management techniques
  • Improve communication skills & techniques
  • Develop your own conflict resolution system


By completing/passing this course, you will attain the certificate Conflict Resolution in the Workplace Training (Certificate of Completion)


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Conflict Resolution
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